Our Fertility Staff
Gwen is a graduate of Augusta Technical College in the Surgical Technology and Medical Assistant programs. She is certified with the American Association of Medical Assistants, where she is an active member of the local chapter. She has been in the Augusta office since 1983 as a surgical coordinator and medical assistant. Gwen also assists in the operating room with egg retrievals and embryo transfers.
Peggy is a Certified Surgical Technician, Phlebotomist and Medical Assistant. She is the primary assistant for egg retrievals and embryo transfers. Peggy has been a member of SMFI’s team in the Augusta office since 2011.
Dawn attended Auburn University and is the head Clinical Medical Assistant and Donor Egg & IVF Coordinator in the Atlanta office. She has been in the OB/GYN and infertility fields since 1993 and has been with Dr. Massey since 2011.
Ingrid is the Practice Manager of the Atlanta office and is bilingual (Spanish), giving our Spanish-speaking patients the ability to be served seamlessly. She has been with Dr. Massey since 2011.
Karen is the scheduler and receptionist in Servy Massey Fertility Institute’s Augusta office. She verifies insurance benefits, answers patients initial questions and helps patients schedule their appointments. She has been a member of the Augusta team since 2001.
Caroline is Director of Marketing and Public Relations. She has been with SMFI in Dr. Massey’s office since 2012. Caroline helps spread the word about Servy Massey Fertility Institute offering a low-cost option for infertility issues.
April graduated from the Emory University School of Medicine, OB/GYN Nurse Practitioner program in 1977. She worked as a Pediatric Public Health nurse for five years at the Medical College of Georgia. She then worked in women’s health for 10 years prior to joining Dr. Servy’s Reproductive Endocrinology practice in 1989. She has been a member of the American Society for Reproductive Medicine since joining Dr. Servy.
Liz graduated from Augusta Technical College. She is the Donor Egg and IVF coordinator in the Augusta office where she has been working since 2010. Liz also assists in the operating room with egg retrievals and embryo transfers.
Cecilia is a bilingual Certified Medical Assistant in the Atlanta office and has extensive experience working in doctor’s offices over the past ten years. She is part of the nursing staff that cares for our patients. She joined Dr. Massey’s office in 2015 and is helping us serve our Spanish-speaking patients seamlessly.
Joan is a Certified Nursing Home Administrator and Certified Coder from the American Academy of Professional Coders. She has been Office Manager in the Augusta office since the early 1990s.
Nicole is a Certified Phlebotomist and Medical Assistant. She has been working in women’s health since 2004 and has been a member of the administrative staff in the Augusta office since 2007. She is our internet specialist, checking the appointment requests online.
Tonya is a registered medical assistant and is certified as a Basic Radiology Technician and a Phlebotomist. She has been with Dr. Servy since 2001. Tonya also assists in the operating room with egg retrievals and embryo transfers.
Habtom is a certified Clinical Laboratory Tech who manages the busy Atlanta laboratory. He joined Servy Massey Fertility Institute in 2015.
Yo hablo español
Milievy joined the Atlanta office in 2015. She helps in the front of the office as well as handling insurance and billing processes. She is bilingual.
Kathleen Herringdine has 20+ years of experience in oocyte donation and third party reproduction. She is an expert in donor screening, logistics and working with intended parents worldwide. This experience allows her to offer seamless patient care; she excels at creating a low-stress and comfortable environment for both donors and intended parents.
Susana has many years of customer service experience. She has been the first smiling face our patients meet when they walk in the Atlanta office doors since early 2017. Susana is also fluent in Spanish.