Coronavirus (COVID-19) Update for Massey Fertility Patients

We are here. We are open. Welcome back!

Massey Fertility Services is actively monitoring all developments related to COVID-19. As always, our top priority is the health and safety of our patients and staff. We are utilizing all guidance available from the American Society for Reproductive Medicine (ASRM), the Centers for Disease Control and Prevention (CDC) and the Georgia Department of Health to institute safety precautions.

If you or anyone in your household is currently exhibiting flu-like symptoms (cold, fever, cough, and/or shortness of breath), please seek treatment from your primary care provider. Additionally, please call our office at (404) 228-7199 before coming to our facility to determine how best to proceed.

IVF, IUI, FET, egg freezing, frozen donor egg cycles

Massey Fertility Services has initiated a safe and controlled re-start of most treatment cycles. Patients undergoing the following types of cycles may be able to begin treatment at the onset of next menses:

To protect the safety of our patients and staff, we are observing many social distancing measures onsite. Due to this, we are implementing a gradual re-start of treatment cycles to regulate the number of individuals onsite each day. Therefore, we are limited on the number of patients who may start a treatment cycle on any specific date.

Many of our patients who experienced a cycle disruption due to COVID-19 may have already spoken with our patient care coordination team about cycle start timing. If you have not yet spoken to your coordinator, and you wish to initiate one of the above cycle types within the next two (2) months, please contact Massey Fertility Services at (404) 228-7199. Our team will review your protocol, medications, pre-cycle checklist, insurance and authorization. You will also speak with a nurse to assess your current health and identify any final updates required for your pre-cycle checklist.

Moving forward, we request that all patients call the office on day one of their menses. Please contact our care coordinators directly or call our main office at (404) 228-7199.

Fresh egg donor cycles remain paused

We are not initiating new egg donor stimulations at this time. As such, “fresh donor egg” cycles remain on pause. This includes fresh embryo transfers and embryo creation with fresh donor oocytes. We understand that delays are heartbreaking for our patients, and we look forward to continuing your journey toward parenthood in the safest environment possible. But, there is another option. To learn more about building your family using frozen donor eggs, please contact a member of our Care Coordinator Team at (404) 228-7199.

Morning monitoring appointments required during COVID-19

We will offer morning monitoring from 7:30 a.m. – 10:30 a.m. at our office, located at 3193 Howell Mill Rd. NW, Unit 214.
Please note: Appointments are required for morning monitoring. Appointments will be issued by the nursing team.

This is an important change to our prior “walk-in” policy. In order to reduce the number of individuals in our waiting areas, each patient will receive an appointment for morning monitoring. To protect the safety of our patients and staff, patients will only be allowed to enter the center during their scheduled appointment. Please see below for all onsite safety protocols.

Onsite safety protocols

Please be advised of the following updates to Massey Fertility Services operations.

Patients are required to wear masks while onsite

In compliance with CDC recommendations, all individuals at Massey Fertility Services (MFS) will be required to wear face masks while onsite.

All patients will need to wear a face mask or facial protection that covers both mouth and nose in order to enter the facility. MFS will not provide a face mask – each patient is responsible for obtaining his or her own face mask. If a patient cannot secure a medical-grade face mask, the following are acceptable face protection options: any bandana, scarf or handmade mask that fully covers the mouth and nose.

Massey Fertility Services will continue our guest limitation policy

In observance of social distancing and to minimize the number of individuals onsite, only the scheduled patient will be admitted to the facility. All patients visiting the center for morning monitoring, bloodwork or imaging scans must attend without any visitors present. Children are not permitted onsite. We apologize for any inconvenience. However, we are committed to protecting the safety of our patients and staff by limiting the number of individuals in our space during COVID-19.

All patients will be screened for COVID-19 symptoms at entry

To protect our patients, our staff, and our current (and future) families, every individual entering our Center will be required to pass a temperature screening and will be screened for COVID-19 related symptoms. We regret the necessity of this intrusion upon your time.

Cycle disruption policy

If an individual demonstrates symptoms of COVID-19 during a treatment cycle, or if the individual is mid-cycle and tests positive for COVID-19, the cycle will be cancelled or suspended.

If this cancellation or suspension occurs prior to retrieval, we will issue a credit balance in accordance with services rendered during the cycle. Credit balances will be established on a case-by-case basis. We are not able to extend credit toward products or services provided by third parties (these include but are not limited to medications, phlebotomy, anesthesia, genetic testing, tissue storage fees, etc.).

New patient consults

Massey Fertility Services will utilize telehealth solutions to fully enable all new patient consults.

  • If you would like to schedule a new patient consult with one of our fertility specialists, please click here to request an appointment.
  • If you are currently scheduled for a new patient consultation, a member of your care team will contact you to determine if a telehealth session for your scheduled appointment is appropriate.

If you have questions or concerns about your care at Massey Fertility Services, please contact our office at 404-228-7199.

We look forward to continuing your journey toward parenthood as soon as safely possible.

Additional resources

Please review our COVID-19 frequently asked questions below

Coronavirus COVID-19 graphic | Servy Fertility Institute | Augusta, GA

We are here to answer any specific questions you have. Please feel free to call our office to speak with one of our team members. We will continue to provide updates on our website and social media.

We are honored you have chosen us to manage your care during your fertility journey and are here to help guide you.

Q: Does COVID-19 impact fertility?

Currently, there is no published data or information to suggest that COVID-19 impacts fertility.


Q: Should I delay seeing a fertility specialist in light of COVID-19?

Most individuals of reproductive age are not considered “high-risk” for COVID-19, and therefore it is not necessary to delay your new patient consult. We are offering telemedicine appointments for both new patient and follow-up consultations that do not require in-office examination. Scheduling this appointment now will push you further down the path to starting your family. There are many steps that can be completed now through telemedicine appointments.


Q: Do you recommend that I postpone any attempt at getting pregnant until the virus is contained?

Please continue to review guidance from the CDC related to COVID-19 and pregnancy. You may wish to delay pregnancy if you have traveled to high-risk areas, been in close contact with someone who has traveled to high risk areas, or if you are feeling ill. If you think you might have been exposed to the virus, self-quarantining for 14 days after the last known exposure to the virus has been recommended by the CDC. If you are ill, have your primary care provider order a COVID-19 test from a commercial lab. The result will determine if you have an infection or are free of COVID-19.


Q:  Are my eggs/embryos/sperm at risk of exposure to COVID-19?

No. Our laboratory is designed to specifications for complete containment of recombinant DNA. It has a positive pressure air handling system, HEPA filtration system, and maintains extremely rigorous cleaning and quality assurance protocols at all times. It is also located separately from areas where patients are seen for monitoring, appointments, examinations, or procedures. Our laboratory is CAP accredited and therefore adheres to all best practices for safety and infection prevention.


Q: What happens if I get exposed to COVID-19 during my IVF cycle?

If you demonstrate symptoms of COVID-19, or if you are confirmed to have COVID-19, your cycle will mostly likely be delayed or canceled. This decision is not made lightly, as we understand the impact of cycle cancellation on our patients and their fertility journeys.

This decision will protect you (if your respiratory system is compromised due to infection, it is unsafe to undergo anesthesia, which further suppresses respiration), and will also protect thousands of patients and staff from potential exposure.

If one of our providers determines that your cycle must be delayed or canceled due to COVID-19 illness-related issues, we will issue a credit balance in accordance with services rendered during the cycle. Credit balances will be established on a case-by-case basis. We are not able to extend credit toward products or services provided by third parties (products or services provided by third parties include but are not limited to medications, phlebotomy, anesthesia, genetic testing, tissue storage fees, etc.).


Q: Will my clinic shut down for a period of time?

No. We do not intend to shut down for any period of time. We have a team of clinical and administrative staff who are committed to providing the most effective care possible, in the safest environment possible. While the day to day practice might not look the same, there are many people behind the scenes still committed to helping you achieve your dream of having a family.


Additional resources:

CDC guidelines for COVID-19